We are seeking a dedicated and experienced Practice Manager to oversee the daily operations of our Brindabella Medical Centre in Queanbeyan. The Practice Manager will report to an experienced and successful Regional Operations Manager and work alongside a team of dedicated Practice Managers. The successful candidate will be responsible for ensuring efficient operation and growth of the centre, while providing exceptional care to patients and maintaining a positive working environment.
Responsibilities:
Manage and supervise staff, including hiring, training, and performance evaluations.
Manage rosters and timesheets, including shift reallocation and leave planning.
Develop and implement policies and procedures to ensure efficient workflow and compliance with regulations.
Monitor and manage financial performance, including budgeting, billing, and collections.
Maintain a high level of customer service by addressing patient concerns and resolving issues.
Collaborate with healthcare providers to ensure quality patient care and effective communication.
Oversee facilities management, maintaining cleanliness, and ensuring a pristine presentation.
Lead accreditation compliance and drive process improvement initiatives.
Create a positive team environment, valuing contributions and leading by example.
Develop and implement marketing and growth strategies to attract more patients and expand the medical centre’s reach.
Identify business opportunities, build referral networks, and optimize patient engagement for sustainable growth.
Selection Criteria:
Minimum 1 years' experience as a Practice Manager in a medical setting
Strong leadership and management skills
Excellent communication and interpersonal skills
Knowledge of healthcare regulations and compliance requirements
Proficient in Microsoft Office and Best Practice
Ability to inspire, empower, and create a positive team environment
Experience in growing a medical practice through marketing strategies and patient acquisition.
Knowledge of MBS items, GP management, and optimizing clinic operations for growth.
If you are passionate about leading a thriving medical practice and driving its growth, we encourage you to apply today!