Dental Receptionist

About the Position:

About Smiles Dental Centre Zetland is searching for an experienced Dental Receptionist to join their supportive and dynamic team on a full time basis including every second Saturday.

We are a modern 2 chair practice with state of the art technology. Our Dentists and team are patient focused to ensure the highest quality treatments and patient centered care are provided every time.

Key Responsibilities:

Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.

Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.

Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.

Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.

Office Organization: Keep the reception area tidy and organized, ensuring that all necessary materials are stocked and available.

Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Competitive hourly rate
• Varied role
• Opportunity to make a difference
• Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Swag App
• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience as a dental receptionist or in a similar administrative role is essential
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

We appreciate our team members and recognize their contributions to our success. A warm welcome awaits the right person!

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!